These Terms of Service ("Terms") govern your access to and use of the services provided by GrowthStar Systems LLC ("GrowthStar," "we," "us," or "our"), a Missouri limited liability company, including our website at growthstarsystems.com and the automated lead-response systems we build and operate for clients. By engaging our services or using our website, you agree to be bound by these Terms.
If you are entering into a paid engagement with GrowthStar, the specific terms of your service — including package, pricing, and contract length — are set out in your individual signed service agreement. Where a conflict exists between these Terms and a signed service agreement, the signed service agreement governs.
GrowthStar builds and operates done-for-you automated lead-response systems for local service businesses. Our service includes:
Our service requires connecting to certain accounts the client controls, including a business Gmail account (via Google OAuth) and a business phone number (via Twilio), in order to send and receive communications on the client's behalf.
To receive the service, the client agrees to:
Our service depends on third-party platforms, including but not limited to Google, Twilio, OpenAI, Airtable, Stripe, and Calendly. GrowthStar does not own or control these platforms and cannot guarantee their uptime, availability, or performance.
GrowthStar is not liable for missed leads, delayed responses, or any resulting business loss caused by outages, downtime, rate limiting, policy changes, or service interruptions on the part of Google, Twilio, OpenAI, or any other third-party provider our system relies on. We will make reasonable efforts to identify and communicate any known disruption affecting a client's system, and to restore service as quickly as reasonably possible once a third-party issue is resolved.
GrowthStar's pricing structure consists of a one-time setup fee and a recurring monthly retainer, the specific amounts of which are set out in each client's individual service agreement. Retainer pricing varies based on the length of the service agreement selected (month-to-month, six-month, or twelve-month terms), with longer commitment terms generally receiving a lower monthly rate.
Unless otherwise specified in a client's signed service agreement, the setup fee is due at signing, and the first monthly retainer payment is due thirty (30) days later. Payments are processed via Stripe. Failure to maintain current payment may result in suspension of service.
Cancellation and termination terms, including any applicable notice period or early termination provisions, are set out in each client's individual signed service agreement and vary by contract length (month-to-month, six-month, or twelve-month).
Upon termination of a service agreement for any reason, GrowthStar will disconnect all active OAuth and Twilio connections associated with the client's account and will delete associated client and lead data from our systems within two (2) weeks, as described in our Privacy Policy.
GrowthStar reserves the right to suspend or terminate service in the event of non-payment, misuse of the service, or violation of these Terms.
The automated workflows, templates, and systems GrowthStar builds and configures remain the intellectual property of GrowthStar Systems LLC. Clients receive the right to use these systems for the duration of their active service agreement. Client business information and lead data remain the property of the client at all times.
To the fullest extent permitted by law, GrowthStar's total liability arising out of or related to the service is limited to the amount paid by the client to GrowthStar in the three (3) months preceding the event giving rise to the claim. GrowthStar is not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities, except where such limitation is not permitted by applicable law.
The service is provided "as is." While GrowthStar takes reasonable care in building, configuring, and monitoring each client's automated system, we do not guarantee any specific business outcome, including a specific number of booked jobs, converted leads, or revenue increase.
These Terms are governed by and construed in accordance with the laws of the State of Missouri, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Missouri.
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes affecting active clients will be communicated directly.
For any question regarding these Terms, please contact:
GrowthStar Systems LLC
Missouri, United States
Email: support@growthstarsystems.com